Frequently asked questions

How do I book a transfer or tour?

  • You can book directly through our website by selecting your desired transfer, tour, or activity, entering your details, and making a secure payment. You will receive a confirmation email with all the necessary details. Puj Airport Transfers Tours or Excursions.
  1. What types of transfers are available?

  • We offer a variety of transfer options including private cars, shuttles, and luxury vehicles to ensure you reach your destination comfortably and efficiently.
  1. Can I customize my excursion?

  • Yes, we offer customizable excursions. You can tailor your experience to suit your interests and preferences. Contact us to discuss your needs and we’ll arrange everything for you.
  1. What should I bring on a tour?

  • We recommend bringing sunscreen, a hat, comfortable shoes, a camera, and a water bottle. Specific tours might require additional items, you can check your desire tour to verify the recommendations as each one of them has different suggestions accordingly to the activity.
  1. Are meals included in the tours?

  • This depends on the tour. Some tours include meals and beverages, while others might not. Please check the tour details on our website or contact us for specific information.
  1. What is the cancellation policy?

  • You can cancel your booking up to 24 hours before the scheduled time for a full refund. Cancellations made less than 24 hours before the tour are not eligible for a refund.
  1. Do you offer group discounts?

  • Yes, we offer discounts for large groups. Please contact us with details of your group size and the services you are interested in for more information.
  1. How do I know my payment is secure?

  • We use industry-standard encryption and secure payment gateways such as PayPal to ensure your payment information is protected. Your privacy and security are our top priority.
  1. Are there any age restrictions for the tours and activities?

  • Some activities may have age restrictions due to safety reasons. Please check the specific activity details on our website or contact us for more information.
  1. What happens if a tour is canceled due to weather?

  • If a tour is canceled due to adverse weather conditions, we will offer you the option to reschedule or receive a full refund.
  1. Do you accommodate special dietary requirements?

  • We try our best to accommodate special dietary needs. Please inform us at the time of booking if you have specific dietary restrictions.
  1. What languages do your tour guides speak?

  • Our tour guides are fluent in English and Spanish. We also offer tours in other languages upon request. Please contact us in advance to arrange a tour guide who speaks your preferred language.
  1. How early should I book my tour or activity?

  • We recommend booking your tour or activity at least a week in advance to ensure availability. For peak tourist seasons, it’s advisable to book even earlier to secure your spot.
  1. Are there any health or physical requirements for participating in the tours?

  • Some tours, especially those involving physical activities like hiking or swimming, may have health and physical requirements. Please check the specific tour details or contact us for more information to ensure the activity is suitable for you.
  1. Do you offer transportation to and from the hotel for tours and excursions?

  • Yes, most of our tours and excursions include round-trip transportation from major hotels in Punta Cana. Please provide your hotel details during booking to arrange transportation.
  1. What is your policy on children participating in tours and activities?

  • Children are welcome on many of our tours, often at a reduced rate. However, some activities may be restricted by age for safety reasons. Please check the specific details for each tour or contact us directly. Also note that children’s are considered under 11 years old and infants from 0 to 3 years old.
  1. Can I bring my pet on the tour?

  • Generally, pets are not allowed on tours due to safety and regulatory reasons. If you have a service animal, please contact us in advance to make necessary arrangements.
  1. How do I get a receipt or invoice for my booking?

  • A receipt or invoice will be automatically sent to your email once your booking is confirmed. If you need a detailed invoice or if you haven’t received one, please contact our customer service.
  1. What should I do if I am late for my scheduled pick-up time?

  • Please contact us as soon as possible if you expect to be late. We will do our best to accommodate you, but please note that delays may affect your participation in the tour.
  1. Are there any discounts for returning customers?

  • Yes, we value our returning customers and offer special discounts. Please contact us for details if you have previously booked with us and are planning another visit.

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